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Privacy Policy

Privacy Policy

Last updated: Oct 06, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Privacy Policy

Introduction

This Privacy and Cookie Policy explains how we collect, use, share, disclose or otherwise process personal information we hold about you. Understanding our audience’s preferences allows us to personalise content, show relevant adverts, and generally improve your experience of our products and services.

Collection of information

Registration, forms and your dealings with us

We collect information about you when you provide it to us; for example, when you fill out our online forms or enquire about our products and services by phone or email. We may record phone calls or customer enquiries via online chat for quality, training and management purposes.

Information from devices

We may collect information from cookies placed on your device. See the section on Cookies for more information about our use of cookies. With your consent, we may also collect the specific location of your device or request access to data from other applications to provide certain services you have requested.

Public information and posts

Any information about yourself or others that you post on our social media pages, on platforms like Twitter, Instagram and Facebook, will be viewed by other people (including search engines), over whom we have no control. You are responsible for the information you choose to post or otherwise make available in such public areas, and you acknowledge that this may be collected and used by third parties.

Our Legal Bases for Using Personal Information

All organisations need a legal reason to use your personal information. If they don’t have one, they can’t use it. There are a number of legal grounds that enable data processing. Below are the most relevant grounds you should be aware of.

With your consent

There are some activities where we process personal information with your consent. For example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time. However, if you opt-out or withdraw consent, we may still need to send you communications to allow us to fulfil the product or service you have requested.

To enter into and fulfil a contract

We process your personal information in order to fulfil a contract we have with you.

For a legitimate interest

We may use your information where there is a legitimate reason to do so. For example, we may use your information where it would help allow us to fulfil our service fully. We only rely on legitimate interests if the reason for using your information is fair and lawful.

To comply with legal obligations

There may be situations where we need to use your information to comply with legal and regulatory obligations or defend claims.

How We Use Personal Information

To provide products and services and improve experience

We will use your information to provide you with products and services you have asked for and to manage our relationship with you.

We may use your information to monitor, improve and protect our products, services and website. We may also provide you with help and support where we believe it is required. For example, if you have provided your contact information, we may contact you when a checkout journey is not completed. To send you direct marketing

Where we have your permission or a legitimate interest as defined by the Information Commissioners Office, we may send you direct marketing. This may include communications by post, telephone, email, messages (including push notifications) to your mobile devices, through social media (such as Facebook, Instagram and Twitter) and on our website, or on other websites, as you browse the internet. The communications may contain information about our products, services and offers.

You will be able to opt-out of direct marketing by following the instructions in the communication.

To send you product-related communications

As part of the products and services you have with us, you are entitled to receive newsletters, bulletins, and other “in-life” communications that relate to those products and services, including triggered emails, such as updates you make.

You will be told about the types of communications you will receive when you sign up and you will be able to unsubscribe at any time. However, if you do, you may not get the most out of the products and services you have signed up to.

Service messages

We may send you service messages by email, SMS, post, or other channels, containing important information about changes to our service or your account. These communications are a fundamental part of our products and services. For example, we may contact you to tell you about changes to the product or service.

To conduct market research and perform analytics

We may use your information to conduct market research to improve the services we offer and to develop new products and services. You will be able to opt-out of receiving market research surveys by following the instructions in the communication.

To disclose your information as permitted by law

Your information may be disclosed where we are permitted by law to do so, for example where we get police requests or regulatory inquiries. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.

To ensure our services are used appropriately

If you post or send offensive or objectionable content, or otherwise engage in disruptive behaviour anywhere on or to any of our websites, social media pages or apps, we may use your information to stop such behaviour. This may involve informing and responding to relevant third parties such as law enforcement agencies about the content and your behaviour.

As part of the sale of our business

If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners of the business for the purposes set out in this Policy and to ensure continuity of your selected services.

To take payments, check your identity and conduct credit checks

Customer information will be used to take payment for products and services and may be used to verify credit details related to this payment. Permission to do so is implicit in providing financial details to process payment. Direct debit or continuous payment authority information, including card details, may be retained in accordance with our regulatory requirements, by us or our payment processors for ease of renewal of services. Additionally, we may receive updated payment details from your bank or payment provider from time to time, which we will use to ensure that your details are kept up to date and to allow us to take future payments.

If we provide a service to you that is dependent on age or residency, and we have an obligation to verify this information then we may pass your details to a third party to carry out the verification for us.

To help us make decisions about your suitability for our subscription service, prevent fraud, check your identity and prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file whether or not your application succeeds.

To ensure that our products and services conform to agreed industry standards

We may share your information with auditors for the purposes of verifying that we comply with relevant standards. This may require them to access your information in our systems.

Disclosure to our processors

We may pass your information to our processors – companies that we use to provide services on our behalf, for example service delivery companies. These processors can only use your information in accordance with our instructions and for no other purpose.

Access & Control of Your Information

Updating your information

Please ensure you update your personal information or tell us if it changes or is inaccurate. You can update your details, for example your contact number, via email to our Customer Services team at customerservice@Monso.co.uk.

Preference centre: controlling direct marketing

You can change your mind about receiving direct marketing or other communications you receive from us, by contacting us at customerservice@Monso.co.uk.

 

Withdrawing consent for processing

Where we may rely on your consent to process personal information, you have the right to withdraw that consent at any time. Please contact us at customerservice@Monso.co.uk with details of your request. In some instances, we may still have an alternative legal basis to continue to process that personal information and we will inform you of that. If you do withdraw consent we may not be able to provide the product or service you have requested.

Other rights

You may request a copy of your personal information from us. You can also ask us to correct any inaccuracies in your personal information.

You may have the right to object, erase, or restrict our processing of your information – for example, where we process personal data because this is in our legitimate interests, you may object to this. We will need to carefully consider your request, as there may be circumstances which require us, or allow us, to continue processing your data.

To exercise any of these rights, please contact us at customerservice@Monso.co.uk. These rights may be restricted by law, for example we may not be able to provide a copy of your data where the data we hold is also the data of a third party and it is not reasonable to disclose this information.

Complaining to the Regulator

If you have a comment, concern or suggestion, please contact us at customerservice@Monso.co.uk. If you have a personal data related complaint and we cannot resolve the matter, you have the right to complain to the Information Commissioner’s Office in the UK https://ico.org.uk/.

 

Retention of Personal Information

We will retain your information for as long as necessary for the uses set out in this Policy, or while there is a legitimate reason for doing so. If you ask us to delete your information before that time, we may not be able to do so due to technical, legal, regulatory or contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.

If you ask for your account to be closed, we will do this as soon as is reasonably possible subject to any applicable terms and conditions relating to the account. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed and to resolve disputes.

Cookies and Similar Technologies

Introduction

This section covers our use of cookies and similar technologies.

What are Cookies?

Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our website. They are often used for remembering your preferences and to remember you’re logged in.

Our legal bases for cookies and similar technologies

Placing cookies: in order to place cookies, tags and other technologies on your browser or device, we need to have your permission. We do this by providing a clear notice in the form of a cookie banner that tells you what cookies are used for. You’ll need to indicate your acceptance of our use of cookies. On a mobile device this might be by swiping a banner, pressing a button, or using facial recognition.

Using information collected from cookies: where we want to use the information that cookies and similar technologies collect, we either need your consent or a legitimate interest. In practice it will not always be practical to get opt-in consent as doing so with cookie banners and pop-ups would disrupt your use and enjoyment of our sites and content. This is why we usually rely on our legitimate interests to use the data collected by cookies. To do this we conduct an assessment to make sure the purposes for which we use your data are fair and that your privacy rights are considered. We only rely on legitimate interests where your rights do not override our interests in using the data.

What Cookies Do We Use and Why?

Essential cookies and similar technologies

These are vital for the running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not function.

Analytics cookies and similar technologies

These collect information about your use of our websites and apps, and enable us to improve the way they work. For example, analytics cookies show us which are the most frequently visited pages on our website. They help us record how you interact with our websites, such as how you navigate around pages and from page to page, identifying improvements we can make to the customer journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.

Tracking, advertising cookies and similar technologies

Third party cookies are set by an organisation that does not own the site that the user is visiting. These are normally cookies set by specialist marketing or analytics organisations.

We may use the following third-party cookies (for more information, please check the privacy policies of the relevant services).

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to Monso’s website. 

To receive these types of adverts you will be asked to provide consent via a form on our website. If you do not provide consent then you will not receive these adverts.

Facebook & Instagram

We use several Facebook and Instagram social plugins on Monso.co.uk, including the Like button, recommendations and connect. Facebook and Instagram will access some cookies if you have been to those platforms previously. If you haven’t visited Facebook or Instagram, no cookies will be added. For more information about how Facebook uses cookies, please see their support site http://www.facebook.com/help/445588775451827.

 

Twitter

 

We make use of Twitter social plugins in order to allow following our Twitter accounts easily, share content via Twitter and to display the latest tweet for Monso  . Twitter makes use of cookies to improve its own service. You can read more about how Twitter uses cookies in their privacy policy https://twitter.com/privacy

 

Changes to This Policy

From time to time, we make changes to our Privacy Policy and Cookie Policy. This may be in relation to changes in the law, best practice, changes in our services or treatment of your personal information. Where necessary, we will seek your consent to these changes. We will always display clearly when the privacy policy was last amended on the website.

Last Update 06/10/2021

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Strictly Necessary Cookies

Cookie Subgroup

Cookies

Cookies used

.Monso.co.uk

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First Party

Monso.co.uk

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First Party

accounts.livechatinc.com

__lc_cid, __lc_cst

Third Party

script.hotjar.com

_hjSessionRejected, _hjIncludedInSessionSample, _hjIncludedInPageviewSample

Third Party

 

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Performance Cookies

Cookie Subgroup

Cookies

Cookies used

Monso.co.uk

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First Party

data.withcubed.com

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Third Party

 

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Functional Cookies

Cookie Subgroup

Cookies

Cookies used

Monso.co.uk

SHOP_SESSION_TOKEN

First Party

 

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeting Cookies

Cookie Subgroup

Cookies

Cookies used

Monso.co.uk

_fbp_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx_uetsid

First Party

www.linkedin.com

bscookie

Third Party

www.facebook.com


Third Party

ads.linkedin.com

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Third Party

twitter.com

personalization_id

Third Party

flashtalking.com

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Third Party

youtube.com

VISITOR_INFO1_LIVE, CONSENT, YSC

Third Party

linkedin.com

bcookie, lang, AnalyticsSyncHistory, lidc, li_gc, UserMatchHistory

Third Party

bing.com

MUID

Third Party

doubleclick.net

IDE, test_cookie

Third Party